Help

Make sure the phone number associated with your account is current and correct. Check that you have cell service and that your inbox isn’t full. Please wait up to 2 minutes; the text message may arrive with a slight delay. If you still haven’t received the code, use the “Resend” option or contact our support team.

Refresh the page and try again. Check your internet connection and make sure your browser is up to date. Clear your browser’s cache, or try logging in in incognito mode or using a different browser. If the problem persists, please contact technical support.

Check the SPAM or Promotions folder in your inbox; the message may have been automatically moved there. Make sure the email address you provided during registration is up to date. Add our sender address to your list of trusted contacts to avoid this issue in the future. If you still aren't receiving the message, please contact us.

This means that the email address you provided is not associated with any account in our system. Make sure there are no typos in the address. If you have multiple email addresses, check which one was used during registration. If you continue to experience difficulties, please contact our customer service department; after verifying your identity, we will help you regain access to your account.

The verification code is valid for 5 minutes after it is sent. After this time has elapsed, you will need to generate a new code. We recommend that you log in immediately after receiving it.

Yes. The "Send code" option is available on the login page. You can use it 5 minutes after the previous code was sent. Please note that each new request invalidates the previous code.

If you temporarily don't have access to your phone, please contact our customer service team. Once your identity has been verified, our team will help you securely regain access to your account or temporarily change your verification method.

Two-factor authentication is a mandatory part of the login process and cannot be disabled. It is a security measure designed to protect your funds and personal information. Its use complies with applicable regulations governing the security of financial services.

Yes, a verification code is required every time you log in to the system. This ensures the highest level of security for your account and protects it against unauthorized access.

Delays in receiving an SMS or email may be caused by temporary network congestion on the operator’s side or on the mail server. Please wait 2–3 minutes before resending the code. If this problem occurs regularly, please contact us—we’ll check to make sure the contact information associated with your account is up to date.

Yes, two-step verification works worldwide. If you’ve chosen SMS verification, make sure your carrier offers roaming in that country and that you have text messaging enabled while abroad. Alternatively, if you have internet access, you can use email verification.